Policies

Delivery Policies

United States
Our standard build time is 7-10 working days, then 3-5 working days for shipping anywhere in the States, so you can expect to receive your order around 10-14 working days from the date you put in the order. We ship using FedEx Ground in the continental U.S.A. and Canada.

Europe
Our standard build time is 7-10 working days, then two working days UPS anywhere in the UK. The rest of Europe is 3-5 days UPS, and can be up to seven working days in some places. That means you can expect to receive your order sometime between 10-14 working days from the date you place your order. We ship using UPS throughout the European Union.

 

Refund / Return Policy

United States and Europe
If you are not 100% satisfied with your purchase you may return the items for a full refund (excluding custom products) within 30 days. We require customers to pay for roundtrip shipping – the cost to send products to you and the cost to ship returns back to us. The entire purchase price of the products will be refunded as soon as we receive the panels.

 

Cancellation Policy

United States and Europe
Customers are free to cancel their order at any time prior to shipping with no penalty of any kind. Please email orders@gikacoustics.co.uk or call customer service at +44 (0) 20 3815 8608 (UK) and have your name, order number and the date of the order ready. We’ll take care of it right away.

 

Privacy Policy

United States and Europe
At GIK Acoustics we think your private information is just that: private. GIK Acoustics does not collect, store, maintain or disseminate any private information of any kind including addresses, phone numbers, names or email address, nor will we ever share any information of any kind with any third party. We also do not collect, store, maintain or disseminate any financial information of any kind including credit card information, addresses, purchasing history or any other financial data. All personal or financial information is immediately deleted from our servers once a transaction is processed, and is only further used to create a packing slip and for shipping purposes.

 

Customer Service

United States and Europe
At GIK Acoustics customer service is our highest priority. Should you have any comments or questions please contact our Customer Service department at customerservice.eu@gikacoustics.co.uk, or at +44 (0) 20 3815 8608 (UK).

 

External Links

United States and Europe
External links are provided as a convenience and for informational purposes only; they do not constitute an endorsement or an approval by GIK Acoustics of any of the products, services or opinions of the corporation or organization or individual. GIK Acoustics bears no responsibility for the accuracy, legality or content of the external site or for that of subsequent links. Contact the external site for answers to questions regarding its content.