Delivery Policies

United States
Our standard build time is 7-10 working days, then 3-5 working days for shipping anywhere in the States, so you can expect to receive your order around 10-14 working days from the date you put in the order. We ship using FedEx Ground in the continental U.S.A. and Canada.

Europe
Our standard build time is 7-10 working days, then two working days UPS anywhere in the UK. The rest of Europe is 3-5 days UPS, and can be up to seven working days in some places. That means you can expect to receive your order sometime between 10-14 working days from the date you place your order. We ship using UPS throughout the European Union.

 

Refund / Return Policy

United States and Europe
If you are not 100% satisfied with your purchase you may return the items for a full refund (excluding custom products) within 30 days. We require customers to pay for roundtrip shipping – the cost to send products to you and the cost to ship returns back to us. The entire purchase price of the products will be refunded as soon as we receive the panels.

 

Cancellation Policy

United States and Europe
Customers are free to cancel their order at any time prior to shipping with no penalty of any kind. Please email orders@gikacoustics.co.uk or call customer service at +44 (0) 20 3815 8608 (UK) and have your name, order number and the date of the order ready. We’ll take care of it right away.

 

Customer Service

United States and Europe
At GIK Acoustics customer service is our highest priority. Should you have any comments or questions please contact our Customer Service department at customerservice.eu@gikacoustics.co.uk, or at +44 (0) 20 3815 8608 (UK).

 

External Links

United States and Europe
External links are provided as a convenience and for informational purposes only; they do not constitute an endorsement or an approval by GIK Acoustics of any of the products, services or opinions of the corporation or organization or individual. GIK Acoustics bears no responsibility for the accuracy, legality or content of the external site or for that of subsequent links. Contact the external site for answers to questions regarding its content.

 

Privacy Policy

United States and Europe
At GIK Acoustics we think your private information is just that: private. Maintaining the trust and confidence of our clients is a priority and we are committed to respecting your privacy rights. We are dedicated to being transparent about what data we collect and how we use it.

GIK Acoustics is a LLC registered in the state of Georgia in the United States of America. GIK Acoustics-Europe is a company registered in England. Neither GIK Acoustics nor GIK Acoustics-Europe are in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. However, we do share information between GIK Acoustics-USA and GIK Acoustics-Europe solely for the purpose of emailed newsletter content.

Privacy Notice

How We Use Your Data

General

GIK Acoustics and GIK Acoustics-Europe use your personal data:

  • to provide goods and services to customers
  • to make a tailored website available to you.
  • to manage any registered account(s) that you hold with us
  • to verify your identity
  • for crime and fraud prevention, detection, and related purposes
  • with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you
  • for market research purposes – to better understand your needs
  • to enable GIK Acoustics and GIK Acoustics-Europe to manage customer service interactions with you; and
  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.

Other Marketing

Promotional communications

GIK Acoustics and GIK Acoustics-Europe use your personal data for electronic marketing purposes (with your consent) and may send email newsletters to update you on the latest news and offers.

GIK Acoustics and GIK Acoustics-Europe aim to update you about products and services which are of interest and relevance to you as an individual.

You have the right to opt out of receiving promotional communications at any time, by:

  1. changing marketing preferences via your GIK Acoustics or GIK Acoustics-Europe account;
  2. making use of the simple “unsubscribe” link in emails; and/or
  3. contacting GIK Acoustics or GIK Acoustics-Europe via the contact channels set out in this Policy.

Web Banner Advertising

If you visit our websites, you may receive personalised banner advertisements whilst browsing other websites. Any banner advertisements you see will relate to products you have viewed whilst browsing our websites on your computer or other devices.

These advertisements are provided using ‘cookies’ placed on your computer or other devices. This is standard practice for all websites. By using and browsing GIK Acoustics’ websites, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site. You can remove or disable cookies at any time.

When someone visits GIK Acoustics and GIK Acoustics-Europe websites we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Sharing data with third parties

Our service providers and suppliers

In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery, and marketing service providers.

GIK Acoustics and GIK Acoustics-Europe only allow its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to GIK Acoustics and GIK Acoustics-Europe and to you, and for no other purposes.

Other third parties

Aside from our service providers, GIK Acoustics and GIK Acoustics-Europe will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.

We may share your data with:

  • credit reference agencies where necessary for card payments;
  • governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so:
  • to comply with our legal obligations;
  • to exercise our legal rights (for example in court cases);
  • for the prevention, detection, investigation of crime or prosecution of offenders; and
  • for the protection of our employees and customers.

International transfers

To deliver products and services to you, it is sometimes necessary for GIK Acoustics and GIK Acoustics-Europe to share your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws.

If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers. Those clauses can be accessed here.

Mailing Lists
As part of the registration process for our monthly e-newsletter, we collect personal information (name and email address). We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, Constant Contact, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Constant Contact’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.

Order Data
When you purchase merchandise or gift voucher(s) through any GIK Acoustics website your name, address data, email, and contact number will be stored in our order system, Woo Commerce. Please be assured that we do not share your personal details with any other company without your consent.
Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Chris Calzone at chris.c@gikacoustics.com

Changes to this Privacy Notice
GIK Acoustics-Europe will review this policy as prescribed by European Union and United Kingdom laws.